You can see the size of each product in its description, being elastic in general, Maui.ti products are perfect for any adult. They also serve many children, while for the little ones we have models designed exclusively for them.
How can I know if a product is available?admin2022-09-12T17:29:13+00:00
If you have a discount coupon, you can apply it in the “Discount code” section that appears in the Maui.ti cart. Keep in mind that you will not be able to apply it later in the purchase or checkout process.
I have applied a discount coupon, but the discount does not correspond to the total of my purchase.admin2022-09-12T17:12:23+00:00
Discount coupons have specific conditions that affect certain products. If when applying it you do not see it reflected in the total of your purchase, it is possible that the products you have selected are not included in the promotion. The specific conditions for each coupon are communicated in the campaign email or in the promotion information.
From which countries can orders be placed?admin2022-09-12T17:12:48+00:00
Shipping costs vary depending on your country of residence and the amount of the order. They are free throughout Europe for purchases over €50.
You can check them in the cart at the end of the purchase and decide if you want to continue.
What are the available delivery times?admin2022-09-12T17:16:22+00:00
The order is processed between 24h / 48h after being received, delivery times usually vary between 7 and 10 business days throughout Europe.
For the Canary Islands, the delivery time is between 2 and 4 days.
Oh! Once the order is confirmed, it is not possible to cancel it. In order for us to make the payment, it is necessary to make a return when you have received it. You can return your product within a maximum period of 30 days from receipt of the order. To make the request, please contact our Customer Service team by sending a message from this form.
How can I return a Maui.ti® product?admin2022-09-12T17:18:18+00:00
We’re sorry you want to return your Maui.ti® accessory! You can return your product within a maximum period of 30 days from receipt of the order. You can return any Maui.ti® product as long as it has not been used and in its original packaging.
If the reason for the return is a Maui.ti® error (error in the model, color or similar). Maui.ti® will refund the total price of the order plus shipping costs.
If the reason for the return is an error in the manufacture of the product, Maui.ti® will refund the total amount of the order plus shipping costs.
Who is responsible for the return costs?admin2022-09-12T17:18:40+00:00
If you wish to return a product, you must send it to our warehouse. If the reason for the return is a Maui.ti® error (error in the model, color or similar). Maui.ti® will refund the total price of the order plus shipping costs. If the reason for the return is an error in the manufacture of the product, Maui.ti® will refund the total amount of the order plus shipping costs. Alternatively, you can request a new delivery of the desired item. In this case, you will need to return the original item and Maui.ti® will send you a new one. All shipping costs will be paid by Maui.ti®. If the reason for the return is not the responsibility of Maui.ti®, the shipping costs will be borne by the customer.
When will I receive the amount of my refund in my account?admin2022-09-12T17:19:00+00:00
Once the product is received in our warehouses, we will refund the amount within a maximum period of 15 days. Please note that it may take up to 72 hours more to see it reflected in your account, depending on your bank.
How can I contact with you?admin2022-09-12T17:26:41+00:00