0034.634.936.566
info@mauitistore.com

FREE SHIPPING OVER 50€FREE SHIPPING TO THE CANARY ISLANDS!EASY 30 DAYS RETURN

Maui.ti Store
FAQS2022-09-13T15:41:40+00:00
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Do you have a size guide for your products?2022-09-12T17:10:09+00:00

You can see the size of each product in its description, being elastic in general, Maui.ti products are perfect for any adult. They also serve many children, while for the little ones we have models designed exclusively for them.

How can I know if a product is available?2022-09-12T17:29:13+00:00

On the product page you can see the status of the product if it appears “In Stock” or “Out of Stock” next to its price.

Do the prices of the products include VAT?2022-09-12T17:29:50+00:00

Yes, all the prices that appear on our website include VAT.

Do the prices include possible tariffs and customs expenses?2022-09-12T17:11:40+00:00

Yes, the prices include all duties and customs charges.

I have a discount coupon. How can I apply it?2022-09-12T17:12:03+00:00

If you have a discount coupon, you can apply it in the “Discount code” section that appears in the Maui.ti cart. Keep in mind that you will not be able to apply it later in the purchase or checkout process.

I have applied a discount coupon, but the discount does not correspond to the total of my purchase.2022-09-12T17:12:23+00:00

Discount coupons have specific conditions that affect certain products. If when applying it you do not see it reflected in the total of your purchase, it is possible that the products you have selected are not included in the promotion. The specific conditions for each coupon are communicated in the campaign email or in the promotion information.

From which countries can orders be placed?2022-09-12T17:12:48+00:00

At the moment Maui.ti ships to all of Europe, we hope to ship to the whole world very soon.

Do you ship to the Canary Islands?2022-09-12T17:14:10+00:00

How not! Shipments to the Canary Islands are made directly from Fuerteventura and fast. (For once buying online from the Canary Islands is an advantage!)

How much are the shipping costs?2022-09-12T17:15:54+00:00

Shipping costs vary depending on your country of residence and the amount of the order. They are free throughout Europe for purchases over €50.
You can check them in the cart at the end of the purchase and decide if you want to continue.

What are the available delivery times?2022-09-12T17:16:22+00:00

The order is processed between 24h / 48h after being received, delivery times usually vary between 7 and 10 business days throughout Europe.
For the Canary Islands, the delivery time is between 2 and 4 days.

Payment methods available2022-09-12T17:16:49+00:00

You can safely pay your order with Card, PayPal or bank transfer. Follow the instructions on the cart page.

My order has been confirmed, but I want to cancel it2022-09-12T17:17:54+00:00

Oh! Once the order is confirmed, it is not possible to cancel it. In order for us to make the payment, it is necessary to make a return when you have received it. You can return your product within a maximum period of 30 days from receipt of the order. To make the request, please contact our Customer Service team by sending a message from this form.

How can I return a Maui.ti® product?2022-09-12T17:18:18+00:00

We’re sorry you want to return your Maui.ti® accessory! You can return your product within a maximum period of 30 days from receipt of the order. You can return any Maui.ti® product as long as it has not been used and in its original packaging.
If the reason for the return is a Maui.ti® error (error in the model, color or similar). Maui.ti® will refund the total price of the order plus shipping costs.
If the reason for the return is an error in the manufacture of the product, Maui.ti® will refund the total amount of the order plus shipping costs.

Who is responsible for the return costs?2022-09-12T17:18:40+00:00

If you wish to return a product, you must send it to our warehouse. If the reason for the return is a Maui.ti® error (error in the model, color or similar). Maui.ti® will refund the total price of the order plus shipping costs. If the reason for the return is an error in the manufacture of the product, Maui.ti® will refund the total amount of the order plus shipping costs. Alternatively, you can request a new delivery of the desired item. In this case, you will need to return the original item and Maui.ti® will send you a new one. All shipping costs will be paid by Maui.ti®. If the reason for the return is not the responsibility of Maui.ti®, the shipping costs will be borne by the customer.

When will I receive the amount of my refund in my account?2022-09-12T17:19:00+00:00

Once the product is received in our warehouses, we will refund the amount within a maximum period of 15 days. Please note that it may take up to 72 hours more to see it reflected in your account, depending on your bank.

How can I contact with you?2022-09-12T17:26:41+00:00

You can contact Maui.ti® through the corresponding form, by sending us an email to info@mauitistore.com or by calling us at 0034 634.936.566

KEEP IN TOUCH

Do you have any questions or just want to say hello? Do not hesitate to send us a message, we are at your disposal.


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